Susan Pappalardo

Executive Director

Executive Director, Susan Pappalardo, is a seasoned veteran in the assisted living industry. Susan served as both an Activities Director and an Executive Director at other senior living communities prior to her first day here in 2002. She is known throughout the Northshore for her experience and expertise. Over the many years Susan has worked diligently to build and retain a highly developed management team, most of whom have been with SummerHouse Park Provence since her arrival. Through sound guidance and leadership, Susan has cultivated the excellent reputation that the community has today. Susan graduated from Louisiana State University with a Bachelor of Arts in Political Science. She resides in Mandeville with her family, and she keeps very busy watching over her residents and spending time with her two sons.


Audrey Baker

Senior Lifestyle Counselor

Audrey Baker, brings years of experience, since 2002, into her role at SummerHouse Park Provence. Described as the quintessential “hostess with the mostest” by all who know her, Audrey’s warm and welcoming demeanor makes our community truly feel like home to residents, team members, and guests. Audrey graduated from Louisiana Tech University with a Bachelor of Arts in Journalism, and served as an Executive Director, Regional Sales Director, and Business Development Director at several assisted living communities. Audrey is extremely active within the Slidell community including past President of the Northshore Alzheimer’s Association and current co-chair of the St. Tammany Walk to End Alzheimer’s. She has served on the Executive Board of the Louisiana Assisted Living Association (LALA), and the Hospice Foundation of the South. A huge animal lover, Audrey has successfully turned SummerHouse Park Provence into an extremely pet-friendly community with the help of her beloved one-eyed pooch Chloe, who is a constant presence and comfort to the residents. Audrey resides in Slidell with her husband Johnny, with whom she shares four beautiful daughters.


Mackenzie Shaw

Director of Celebrations

Mackenzie Shaw, is originally from Birmingham, Alabama and graduated from Lurleen B. Wallace Community College with an Associate’s degree in General Science. She has spent the last five years creating fun and memorable summer programs for various summer camps throughout Alabama and Mississippi before finding her way to Park Provence. Mackenzie and her fiancé, Trenton, reside in Slidell, LA while he teaches Special Education and coaches multiple sports in Picayune, MS. Mackenzie joined our team in August of 2021 and continues to bring excitement and fun to all those here at Park Provence.